Motag LLC uses Standard UPS Shipping services. Shipping can take from 2 business days to 1 week, depending on your location. We provide our customers with a tracking number. If you have not received your item after 2 business weeks, please check your tracking information first, then if there are no 

To return your product, please mail your product to this address:  Motag LLC, 1356 Broadway, New York, 10018, United States

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. When the refund is received, the cost of shipping will be deducted from your refund.

Depending on your shipping location, the time for your exchanged product to reach you may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.