Can I order without a credit card?
Yes. MOTAG also accepts payment through PayPal, Google Pay, and Apple Pay where available.
Do I have to pay Sales Tax?
Depending on the destination of the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
Does my billing address have to match the address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. If you do not, your payment may be rejected or unable to fully process.
How do I cancel my order?
Please email firstname.lastname@example.org for cancellation requests within the first six hours after placing the order; please provide the order number and name of the buyer under the purchase. Please note that an order cannot be modified or canceled after it has been processed and prepared for shipment.
How do I check my order status?
Details of your order, including a tracking number for the shipment, will be in your shipment confirmation email.
How do I get in touch with customer service?
Please visit our contact link at the page footer and fill out the form for any inquiries regarding orders.